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COVID-19: Are Super Priority Services Currently Available?

In the era of the Coronavirus pandemic, news and government policies are constantly being updated. On recently, on 23rd June 2020, the Prime Minister, Boris Johnson announced to the country that the lockdown which was put in place exactly three months earlier on 23rd March 2020 was being further relaxed. In large part to encourage the economy out of hibernation, from 4th July pubs, restaurants, and hairdressers will be able to reopen. Two households can also start to spend time together and people are being encouraged to take staycations. But not everything is back to normal. In the world of immigration, after a closure several weeks, UKVCAS service points are starting to reopen, but many are only providing a very limited service.

Are UKVI and UKVCAS back to normal service?

While they are processing visas, UKVI is not currently providing priority or super-priority services. These services offer, for an additional fee (£500 for the priority service and £800 for the super-priority service), a considerably accelerated decision on visa applications. These services are not available for all visa types, but where they are, applicants would ordinarily expect to receive a decision within five workings days for a priority service, and the next working day for the super-priority service (or two working days if a UKVCAS appointment to provide biometric information is made at the weekend).

I made a super-priority application before lockdown – what will happen now?

Given that the lockdown as a result of COVID-19 on 23rd March slowed or halted processing of visas, any super-priority applications in progress at the time would also have been affected. According to the Home Office, applicants who used the priority or super-priority service before lockdown and are still waiting for a decision, letter, or Biometric Residence Permit (BRP) can now expect the following to happen:

  • If you have provided your biometric information but are still waiting for a decision, you can still expect to receive an email from UKVI regarding your decision when it has been made
  • If you are just waiting for your decision confirmation letter but you have received a decision by email, you can still expect to receive a confirmation letter – however, this will take longer than usual to arrive
  • If you have now received a decision confirmation letter – you can expect to receive your BRP within 7 to 10 days of the letter being received

Should I select priority service or super-priority when making my application?

Until there is confirmation from UKVI that the priority services have resumed, it should be assumed that they are not available. If you would like to check if either of these services is available, you can speak to the UKVI contact centre by calling 0300 123 2241 (note this is a chargeable number). There is a possible risk that by selecting one of these options when you apply, you may end up paying for a service you do not receive.

Are UKVCAS now operating a normal service?

UKVCAS are gradually reopening service points across the UK to allow applicants to have their application documents checked, scanned, and uploaded, and to have their biometric information enrolled (fingerprints, photos, and signature). In total, 17 service points have now reopened, the first of which opened on 6th July. The service points which are now open are as follows:

  • Belfast
  • Birmingham (Core)
  • Birmingham Premium Lounge
  • Cardiff Bay (Temporary Core)
  • Chelmsford
  • Edinburgh
  • Exeter
  • Glasgow (Core)
  • Leeds
  • London - Croydon (Core)
  • London - Premium Lounge
  • London - Mark Lane ESP
  • London - Victoria
  • Manchester Fountain Street ESP
  • Manchester (Temporary Core)
  • Sheffield
  • Southampton

UKVCAS have announced that some service points will not now open until after the summer, these include:

  • Bedford
  • Burnley
  • Cambridge
  • Liverpool
  • Preston
  • Stockport
  • Swinton (Yorkshire)
  • Wakefield

Will I receive a refund if I paid for the priority or super-priority service before lockdown?

According to a COVID-19 factsheet published by UKVI in April, “If we are not able to make a faster decision on an application due to the impact of Coronavirus (COVID-19) on processing standards we will contact the individual and refund the priority service fee they paid”.

When will the priority and super-priority services resume?

There is currently no indication as to when UKVI will allow the priority and super-priority services to resume. It is likely that until UKVI and UKVCAS are back to full processing capacity and have a full complement of staff, they will continue to keep these services suspended.

What should you do if you are still waiting on a priority or super-priority visa application?

If you are still waiting on a decision or even some form of communication from UKVI after submitting your priority application, by the end of June, it would be advisable to contact the UKVI contact centre to ascertain the status of your case. You may also consider engaging the services of immigration Solicitors who can make the necessary enquiries on your behalf. If a problem is identified, or if further information is required before a decision can be made, your Solicitor can handle these inquiries on your behalf where possible and make sure that a refund of the fee you have paid is arranged.

Final words

For visa applicants who use the priority and super-priority services, time is of the essence. Having your decision delayed by a number of weeks can be extremely frustrating, especially if it is important for your family, your career and job, or your business. As the COVID-19 lockdown eases, it is likely your priority application will be brought to a conclusion very soon, but if you are concerned it is taking too long, don’t be afraid to ask UKVI for an answer. And if you want to use the priority services for a new application, the best advice is to wait until normal service has been resumed.

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O.L

Andy Tieu is absolutely amazing.

As a lawyer myself I can categorically say that he knows his stuff, gentle, responsive, cares about you and not just about the money, very professional.
I mean I can go on and on!

Andy and the entire team at Reiss Edwards are amazing!

Thanks again Andy.

Kiran Sardar


I found Joe very helpful and tremendous patience which is a must in this professional as there are lots of emotions always involved in each and every case.

The way they dealt with my case during COVID19 Situation is highly appreciable. I would definitely recommend Joe D. and Anna F. Anna is an amazing lady, her patience is beyond my words.

Her hard work and professionalism have no boundaries. She is the right person for all type of cases.

Thanks to Anna and Joe for all your support and guidance which helped me fulfill my dream.

I would say Reiss Edwards is lucky to have Joe D. and Anna F. Great job Reiss Edwards.

thanks once again. Anna you’re a Gem and a Star.

Cheyam Shaked

"Anna Foley was the lawyer helping my partner obtain an EEA EFM visa. She was outstanding. Handling the case with constant correspondence over a lengthy, lockdown delayed 7-month application process. Her expert advice guided us successfully through some difficult times as a result of COVID-19. Some of the best service I have received for any service ever! Often replying to emails late at night, offering to send additional correspondence to the home office and going above and beyond in handling our case! Well done and thank you Reiss Edwards and thank you Anna!!".

Isaac .T

"Professional service. I was very impressed with the fact that my ILR application was successful 6 weeks after the submission amidst the COVID-19 pandemic. I also think the portfolio put together by the team at Reiss Edwards has played a big part in the quick turnaround of my application".

Jesse Lee

"Reiss Edwards did a great job, and so much work, for their reasonable fixed fee. I would heartily recommend them to anyone looking to secure a Visa and /or Visa renewal. I will use them again when mine needs to renew. Great value".

Majlinda Berisha

"The help, the professionalism, the kindness from this team is phenomenal. A massive thank you to Anna Foley.

I have had a really tough time with getting my husband’s visa. My last immigration lawyer made many mistakes that caused stress, disappointments and sadness.

I was weary about getting another lawyer as I thought I was going to go through the same experience but no, it turned out better than what I had hoped or even imagined.

What I received was: constant emails and calls updating me and asking if anything else is needed. If I called and they missed my phone call I would get a call back within 10 minutes. All of my documents were carefully checked and I would get a reply the next day if anything was missing or not correct. There were times that I was impatient and asked to just send the visa off, but was reminded that everything had to be perfect and correct before submitting the application. I was told about every option I had and discussed what the best would be. I was always spoke in a nice, calm, polite manner.

The overall intelligence of this team, especially Anna Foley for me, is outstanding. I am speechless. Anna done such an amazing job on my husband’s application that although we couldn’t apply for the fast service and was told to wait for 12 weeks, we got a reply within 5 weeks.

That alone shows what an amazing and talented team Reiss Edwards are. Thank you".

Christine .C

"I wholeheartedly recommend Reiss Edwards to anyone who is in search of immigration advice. I had the pleasure of speaking with Amar who has been very thorough in finding a solution to my enquiry, and followed up with additional information even after the consultation. I normally don't leave reviews, and this firm already has enough good reviews for me to need to my own anyways! However, in this instance, I do hope that my review can let anyone who reads it be aware that RE is a great choice, these people care enough to help you the best they can".

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"I had the chance to use Reiss Edwards services for my Tier 2 extension. Marija dealt with my case and I found her very professional and experienced in dealing with my application. The care and attention to detail was exceptional. I would definitely recommend Reiss Edwards!".

Quintus Liu

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Khasan Vosijonov

"Thank you, Ms. Anna Foley! I am writing this with tears of joy.

As a family, we are all grateful to Anna Foley and her firm Reiss Edwards, for doing all the hard work and giving us the best support. Finally We found the best law firm".

Saira Lawson-Brown

"Highly professional organisation and really supportive solicitors. Ina Iteva the solicitor that was provided to us was a blessing in disguise, as our first solicitor was let go off due to pandemic. She was so supportive and understanding throughout the process, and my husband spouse visa was granted due to their effort and attention to detail. We constantly try to keep in touch with her and consider her as more of a friend now than a solicitor. Sure, to bother her and the firm more in the future".

Nora Nkechi

"My Tier 1 Investor Visa was dealt with quickly and without issue. Would recommend Reiss Edwards as an Immigration law firm in London. Thank you to the team".

Deepak Chartbhurjh

"This is the only firm that i spoke with that didn't ask for money before listening to me, will be using them again. I used Reiss Edwards for my Tier 2 visa application and it was successful. The team was ever present and happy to answer my question. The caseworker that dealing with my case went on holiday yet by case did not suffer one bit. Another lawyer stepped and took over the case without any hassle".

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"I used Reiss Edwards immigration lawyers to assist with my immigration matter and that of my family. It was an EX1 application. They dealt with the matter properly and even when complications were coming up from the Home Office, they helped resolve the issue properly. They are very professional and are very popular in London. I am happy to have worked with them".

Top Notch Immigration Service

"Reiss Edwards is a top notch immigration service company. The way they handled our documentation and also the list of documents they sent was efficient and top quality. They helped us professionally throughout the process. We are very happy with the immigration advice we received from the team. We highly recommend them".

Mo Hussein

"I have been using Reiss Edwards for three years now for my family's immigration application. Both for my initial application and extension. They are really affordable. The team of solicitors at this firm are probably one of the most efficient and economical in terms of cost. They offered free advice over the phone and spent good time with us before inviting us for consultation".

Gallagher Jones

"I contacted Reiss Edwards to help me with my wife's UK settlement visa. They acted with utmost professionalism throughout the entire application. I spoke with Joe Dinh, he is an immigration solicitor and he is one of the best solicitors out there. He ensured that there was little to no room for error. At some point I thought he was over cautious. He remained calmed and continued to assure us on our immigration matter. Most people in his position would have panicked but he was calmed and continued to assure us. We received out positive outcome very quickly".

Richard Stone

"I have just had British Citizenship application approved. Prior to making the application, I was not sure which law firm i should hire to facilitate the paperwork. After a few hours of research, i decided to go with Reiss Edwards and i must confess that I wasn't disappointed. The immigration lawyers at Reiss Edwards handled my case well and they really knew what they were doing. They were fully aware of what documents I needed and it was easy for them to tell if my case was going to be easy or not. At the end of the day, I have not received my British citizenship within 3 months. If anyone is looking for a good immigration lawyer to handle their case, contact Reiss Edwards".

Fong Li

"Investing over 2 million pounds is definitely not a routine decision. We had to make sure that the Tier 1 investor immigration lawyers that we'd be picking has to be one of the best within the Tier 1 investor category. We contacted Reiss Edwards and they were able to get us not only the Tier 1 investor visa but also suggested profitable investment portfolios in addition to what we already had in mind".

Nancy Jacquard

"It's a shame that you don't have an 'Excellent' star rating on here, as my experience with Reiss Edwards is nothing short of an excellent rating. They handled my application for an Indefinite Leave to remain in April 2014 and did my husband's one very recently including my daughter. Every time i have approached them, they have continued to treat me with courtesy, respect and patience. Amar was indeed a very thorough and professional gentleman. He is very knowledgeable, corporative and engaging. He responded to my emails, calls and enquiries promptly. He was always reassuring. I could not have asked for a better Immigration service. I would recommend them over and over again for anyone looking for an immigration advice. They gave me a free immigration advice when i called them, and the quality of the advice was something other charge thousands for. If you need a particular, name, Amar would be it. He exemplifies, for me, the true, professional gentleman. He is a valuable asset to Reiss Edwards".

Florence Giwa

"I am glad that i instructed Reiss Edwards on my visa matter. It started with a 20 minutes free immigration advice. I met with Amar to discuss my ILR refusal. He gave me a great deal of quality advice and decided to take on my messy case. I had doubts on the merits of my case by he was relatively convinced he could win it. That made me quite secure. To be honest, things did not start as quick as I would have wanted, but they kept on communicating the process and state of things to me.A big thank you to Verusha and Foram. They were also very helpful. Brilliant and informative. Their fee was fair and reasonable, especially if you compare them to other law firms and immigration law firms in London; some of whom even told me that i would not be able to get an indefinte leave to remain in this country. The process was long but was worth it. In the end, a big thank you to Reiss Edwards".

Salisu Ibrahim

"Fantastic Solicitors!!! My wife's spouse visa extension application was refused by the Home Office and they gave her 14 days to leave the country. We contacted Reiss Edwards and they said "OK don't worry we will sort this out". They put together the list of documents for me to obtain and they prepared a bundle which was as thick as the printer it came out from.We followed everything they asked us to do and in the end we won our appeal and got our spouse visa. We can't recommend them enough and we have promised ourselves never to make any more UK visa applications without them".

Amir Sandeep

"The team of lawyers at Reiss Edwards are very professional and friendly people. Their experience in and around UK immigration law is quite extensive; be sure that you application is in safe and competent hands. My immigration matter was an indefinite leave to remain application based on Tier 1 on a self-employment basis. The immigration lawyers at Reiss Edwards made sure that the application was perfect and ready to be accepted. I got a positive decision and I recommend them highly for anyone who needs a UK immigration help".

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